Open Enrollment Sales Training Seminars:

Location  Date
Charlotte, North Carolina Oct. 6th
Denver, Colorado Oct. 11th
Boston, Massachusetts Oct. 24th-25th
Dallas, Texas Oct. 25th

 


Sales Training:

 

Sales Training Classes

Welcome to the Sales Training Center's comprehensive resource site for effective, performance-based sales training and sales development programs. Over the past thirty years, sales professionals and sales managers across the world have benefited from our highly interactive sales training classes. We provide pubic open enrollment and private classes at the location of your choice. We conduct in excess of 200 monthly sales training classes throughout the world.

For free, no obligation information on how we can help you please contact us today.

Students of a Sales Training Center class workshop will learn to:

  • Communicate more effectively with customers
  • Develop the ability to build positive chemistry and rapport

  • Deal with multi-levels sales structures—users, authorizers, and purchasing agents

  • Use post-sales call measurement to assess their own performance and identify key customer issues by thinking and responding like a business consultant

  • Recognize basic styles of buyer behavior and determine how to adapt to each style to create positive "chemistry"

  • Analyze what sales people say, reducing the potential for misunderstanding

  • Effectively manage and control anger, conflict and difficult situations

  • Develop active listening skills to focus on what customers are saying

  • Be able to facilitate, guide, and close discussions in one-on-one and group settings

  • Build and give appropriate credit for other peoples ideas and avoid putting others on the defensive

  • Make a positive impact on the quality of teamwork and productivity within the work unit by effectively giving and receiving feedback

  • Sell long-term relationships rather than price

  • Incorporate interviewing skills into the sales process in lieu of pitching products

  • Apply the appropriate sales techniques based on the buyer and behavior type

For free, no obligation information on how we can help you please contact us today.

 

Sales Training:

Sales Classes - Including Sales in the Marketing Process (and Vice Versa)


Even in the best organizations the sales and marketing departments often work in parallel, though separate tracks. And, in most companies the sales and marketing departments actually work against each other, with each group planning their strategy, training their team, and implementing their plan without

a) considering each other's plans
b) gathering their input
c) providing unbiased feedback, and most importantly
d) gaining buy-in and support from each other.


How many times have new marketing programs or materials been developed-at great effort and expense-only to fizzle in the sales process because sales refuses to use them? Or how common is the scenario where marketing generates leads they feel sales does not follow-up on and sales deems these leads "unqualified?" Sadly, in these scenarios, everyone loses.


Integrating the magic of marketing with the science of sales is KEY to sales and marketing efficiency and effectiveness. Without joining the often-disparate efforts of sales and marketing into one cohesive approach, your strategies are only realizing one-half of the equation.


To avoid this all-too-common trap, start by including the sales perspective into your marketing process by:


Understanding Your Sales Process. I find that the biggest reason sales and marketing teams don't integrate well is because they don't have the same understanding of the sales process and/or they don't have the same definition of the concepts within the sales process (For instance, what EXACTLY defines a lead? What type of communication is necessary at the lead qualification stage vs. the presentation phase?). To remedy this misunderstanding, start by defining and documenting your sales process and make sure both teams agree to operate within and support those definitions and requirements.

Implementing a Sales Advisory Committee. As you begin your annual marketing planning and budgeting, develop a sales advisory committee. The sales advisory committee meetings should be lead by the marketing department, while the sales department should decide sales representation. Use these meetings to strategize, plan, and establish sales buy-in into every aspect of the marketing approach. Also, solicit feedback from individual salespersons by posting a web poll to ensure your plans, materials, and vehicles aren't missing the mark when it comes to actual usability from a sales perspective. Make this poll anonymous so that you get the real scoop (and not just what they think you want them to say).


Co-traveling with sales representatives. Attending all the trade shows and industry events in the world will never provide the same perspective and opportunity to understand your customers' and prospects' needs from your marketing efforts, as calling on them. Ask the territory representative to plan a day (or two) for calling on a mix of current and previous clients and prospects. Be specific about who you want to call! Otherwise, you'll end up with a tour of the "A" accounts, with very little insight beyond your top customers.


Sales and marketing are not independent disciplines. And, it's not enough to "be friends." Integrate the two disciplines in a meaningful way and you'll find your sales and marketing efforts will be all the more successful.


 

Source: Shannon Kavanaugh link

 

For free, no obligation information on how we can help you please contact us today.